Quick answers to common questions — and a direct line to a real person if you need more.
TapShift is built to be self-serve. Here are the answers to the questions we hear most.
Paste a long URL into the Link Studio on the home page and you'll get a short trackable link (e.g. tshft.io/abc) you can share anywhere. Every tap is tracked. Sign up at /signup to unlock the dashboard and start earning from conversions.
Every tap on your short link is recorded in link_events with referrer, device, and geo. When a tap turns into a sale, the conversion is recorded in conversion_events and the commission lands in commissions. UTM params (utm_source=tapship, utm_medium=affiliate, utm_campaign=tapshift-link) are automatically appended on every redirect.
TapShift self-serve is free to start — generate and share trackable links with no card required. The Stripe payment-link flow on the signup page charges for premium features (Polsia-managed). If you earn commissions as an affiliate, those are paid out through the Stripe-connected commissions table.
The agency tier is TapShift's multi-workspace plan built for agencies running TapShift on behalf of multiple brands from one agency account. It adds multi-workspace isolation, role-based access (owner, admin, analyst, read-only), white-label reports your clients see as yours, custom link domains, bulk link import, and audit logs on top of everything in Pro. If you only run TapShift for a single brand, the Pro plan is a better fit — the agency tier exists to give agencies operating controls they would otherwise have to build themselves.
Every managed client gets its own agency workspace with isolated links, isolated analytics, and isolated billing — no data leakage between accounts. Taps and conversions inside a managed client's workspace are attributed to that client's tracking only, while your agency account retains a cross-client overview so your team can see roll-up performance across the entire book of business. Server-side attribution means a click can always be traced back to the agency account and the managed client it belongs to, even when resold through sub-ID tagging per creator and per platform.
Apply for the agency tier through the form on the /for-agencies page — your details land with our agency team and we confirm within 1 business day with a Calendly link for a 30-minute onboarding call. After onboarding we provision a sandbox workspace so you can pilot before committing, then bring on your managed clients one at a time as their rosters are scoped. Until your first managed client is invited, the agency account lives in a single workspace you can use freely.
Yes — the agency tier is billed per team at $99/mo with unlimited team members, not per managed client or per seat. That price includes 90-day data retention, team member access with role-based permissions, priority support, and custom link domains on top of everything in Pro. Compare all three tiers side-by-side on the /pricing page, or share your client roster with our agency team if you want a custom quote.
Email us at support@umbrella-marketing-co.com — we read every message and reply within one business day.
We're adding an in-app contact form and chat soon — for now, email is the fastest path to a real person.